FAQ

DOES THE WHEELYS BIKE NEED TO BE ASSEMBLED?
THE WHEELYS MINI: Yes. We’re Swedish, and could build an IKEA piece blindfolded. The Wheelys Mini comes flat packed, and will need to be assembled. But, no worries. You’ll get access to the manual and videos. But count on a few hours to put it all together.
WHEELYS 5: Nope, it comes (almost) fully assembled.

 

WHAT IS MY SHIPPING PRICE?

FOR THE WHEELYS MINI:
USA: 250 usd if picked up at one of our warehouses in either Los Angeles or Charleston.
600 usd if delivered to your door
EU: 250 usd if picked up in our warehouse in Rotterdam.
600 usd if delivered to your door.

Rest of the world: Depending on where you are located. Email hey@wheelyscafe.com to get a price.

 

FOR THE WHEELYS 5: Please email hey@wheelyscafe.com to get a price.

 

HOW MANY CUPS CAN I SERVE?
The café has a built in 19 liter tank.
Pour over in 2 dl cups = 95 cups.
Espresso = 200 cups .
Nitro (10 liter keg) in 2 dl cups = 50 cups

 

WHERE IS THE WHEELYS COFFEE COMING FROM AND HOW CAN I ORDER IT?
The Wheelys coffee is the result of our extensive travels around the world, and are currently a mix of speciality Arabica from Indonesia, Rwanda and Guatemala, giving it a distinct taste that has gotten rave reviews from everyone and is a big reason behind Wheelys getting 4,9 out of 5 in reviews on Facebook!

The Wheelys coffee is 100% organic and can easily be ordered by Wheelers through the app or the homepage for a special price for operators of a Wheelys café (roughly 50% of the retail price).

 

I HAVE A LOCAL COFFEE BRAND THAT I LIKE. CAN I USE IT?
As long as you also offer Wheelys Coffee on your café we actually encourage our Wheelers to use local roasted beans as a ‘Guest-Bean’. (Providing it’s Organic and fair Trade)

 

WHAT IS THE WHEELYS SUMMIT?
The Wheelys Summit is an annual event for all Wheelys Owners. Workshops, talks and some of the most amazing people you’ll ever meet. This year it’s 16-18 of June, in Stockholm.

 

DO I NEED A PERMIT?
That depends. In some cities, like Copenhagen and Lund, you will easily get a license in public places just by paying a small fee. In other cities, you don’t even need to pay a fee, as long as you constantly move. But in most places some kind of permit is needed and we advise that you look into the matter with your city council!

 

Remember: Most cities and politicians love the idea of an eco bike café. If your local politicians belong in the old and dusty category, perhaps with no understanding of new inventions: look into operating your Wheelys on private areas; universities, airports, malls, the space outside a store etc. At the moment we sadly can’t fight local regulations for you, but with the right can-do attitude we feel that you can get permitted and are able to adapt the Wheelys to any sort of environment.

 

NOTE: In some places people tell us that if they keep moving they can always say that they are delivering coffee instead of selling it.

 

IS THERE A DISCOUNT IF I WANT TO PURCHASE MORE THAN ONE?
In short, No.

Slightly longer: We were all sat around a table a few months ago discussing Wheelys and the Future. What if everyone just received the absolute best deal possible. Well that’s exactly what we’ve done. Our margins are now so slim that we can’t give ANY discounts.

 

This might make more sense when you consider we can’t build enough cafés to meet demand anyway.

 

HOW DO I GET MASTER RIGHTS?
In our foolish childhood we sold some master rigts. We donated anymore. The only way to be considered for master rights today is operating at least 5 cafés for minimum one year. We only offer master rights over cities, not countries. We make NO exceptions.

 

Offer us $1 million and try us. It has been done. We said no.

 

WHAT DOES THE $99 SUBSCRIPTION INCLUDE?
In essence it is a fee that covers our central cost for running the Wheelys community. This means you benefits from the brand and global awareness and any marketing that we do for Wheelys. It also includes

– The right to operate under the Wheelys brand

 

– Access to Wheelys Academy: An exclusive Wheelys education including; manuals, procedures and routines, to run a successful Wheelys business, how to sell, coffee training and much more.

 

– Access to the Wheelys Community, friends you can talk to, seek help and share ideas with each other and headquarters.

 

– Access to the mobile app.

 

– Access to photos, marketing material and logos as they develop

 

– The exclusive right to buy (for a 50% discount) the Wheelys coffee. And sell it.

And most importantly: friends for life :)

(If you need to, why not compare it to the $10,000 + it costs to be a part of Bigbucks.

 

HOW LONG WILL I NEED TO PAY THE MONTHLY COMMUNITY FEE?
The initial term of the agreement is 12 months. From this point your fee’s will roll over month on month. Should you wish to leave Wheelys to pursue something else you are free and able to providing you give us three months notice of your departure. After this we’d ask you to un-brand the café (it’s yours) and any other Wheelys brand items.

 

WHAT HAPPENS IF I WANT TO LEAVE BEFORE THE INITIAL TERM IS UP?
You still need to fulfill your part of the contract, paying the monthly fee for at least a year (otherwise we would lose money on every café).

So please make plan for at least a year before you buy!

 

ARE THERE SPECIAL RULES FOR ME AS A WHEELER?
Are there any specific rules I need to follow? Yes. There are some basic principles.

 

To serve every individual with the same smile, also the homeless guy.

 

To serve only 100% fair trade and organic coffee.

 

All food and pastries sold must be 100% Organic.

 

To keep the Wheelys bike clean and in a good condition and to make sure that the coffee, food and pastries served are always fresh.

 

To follow all local laws in your territory.

 

Failure to comply with the above principles may result in a warning. If the café still fails to comply with the principles, he/she will lose the right to operate under the Wheelys brand name, as well as all other rights connected to Wheelys.

 

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